Job Description:
Pringle Technologies inc. is an innovative company specializing in autonomous service automation solutions for the healthcare, hospitality, and retail sectors.
We design and manufacture advanced robotic and automation systems that support tasks such as navigation assistance, product delivery, sanitation, and facility cleaning. Our solutions help organizations enhance productivity, maintain hygiene standards, and deliver better customer service.
Driven by cutting-edge technology and continuous innovation, Pringle Technologies is set for strong expansion in the coming years. This is an excellent opportunity to be part a rapidly growing industry and contribute to a dynamic, future-focused organization.
Customer Support Engineer Job Responsibilities:
Handels customers inquiries, feedback, and concern in a professional manner. Focuses on delivering prompt and effective solutions while building positive relationships and ensuring customers satisfaction.
- Provide professional support to customers by addressing inquires and resolving concerns through phone, email, and chat channels. Assess issues carefully, identity appropriate solutions, and ensure cases are handled efficiently from start to finish.
- Maintain accurate records of customers interactions and technical concerns while cording with internal teams to improve service delivery. Communicate customer insights and feedback to relevant departments to support product and process enhancements.
- Assist customers in understanding product features and updates, offering guidance and practical solutions when needed. Collaborate with colleagues and supervisors to resolve complex matters effectively, and support the development of junior team members through training and mentorship.
Customer Support Engineer job Important Details:
- Job type: Full time
- Benefits of this profession: Paid time off, Provident Fund
- Experience: 2 years
- Location: Hybrid remote in Vijayawada, AP
Applicant Questions:
- Night Shift: Yes, I am willing to work in night shifts and can adapt to flexible working hours as required by the organization.
- Salary Budget: Yes, I am comfortable with the mentioned salary range and open to further discussion based on job responsibilities and growth opportunities.
- English Communication Rating: I would rate my English communication skills as 4/5. I am confident in handling both verbal and written communication effectively.
